Filter by rating
filters
State:
Show
City:
Show
Product:
Show

Pissed Consumer Interviews ?

Video interviews are designed to showcase real customer experiences with a variety of companies. They give consumers a chance to tell their side of the story and expand upon their original complaint posted to PissedConsumer.com

Beware!!!!This is the biggest scam in childcare! The agency is out to make money at your expense. The aupairs come to this country for two reasons. To party like they see in the movies or to find someone to sign marriage certificate so they can stay here. Your childcare needs are not important to them at all.Our first aupair was constantly on social media, even when she was changing our kid's diaper!!! This is despite repeated discussions not to use her phone while working. I told the area director whose reply was, "These are kids."If they don't think a 27 year old is mature enough to babysit, why do they vouch for them and call their screening process reliable?Our second aupair "got married" and left in the middle of her work day, without any notice.If there was an option to give 0 stars, that's what I would do!
1.6
Details
The site clearly states that they will refund you at a certain rate depending on your situation (mine was $500 of the $700 monthly fee). After one week, we were forced to rematch because the AP provided had lied about her qualifications (she said she was experienced...
View full review
Review
#1628474 Review #1628474 is a subjective opinion of poster.
Cons
  • Services
  • Fees
Reason of review
AP wasn't trained and lied about her qualifications, customer service is lacking, fees were not clearly explained (if they run contrary to the site, that should be clear).
Loss
$3500
Preferred solution
Full refund

AuPairCare - Suboptimal customer service

Unfortunately matched with an au pair who was well coached to answer common open ended questions Only to find out upon arrival, that not only could she not speak, but could not read or comprehend English at all.... Clearly was not appropriately vetted by said company at all....we were fooled by Skype interview which was well rehearsed Needless to say, no refund. Joke of a company
View full review
Review
#1545703 Review #1545703 is a subjective opinion of poster.
1.0
Details
I had terrible experience with aupair care. They set a trap to get new clients in that sense that there is no financial security to host family. They charge you 8000+ $ in advance and if there is incompatibility with an aupair and aupair leaves there is extensive...
View full review
Review
#1466864 Review #1466864 is a subjective opinion of poster.
2.3
Details
I will never use Au Pair Care or recommend this agency again. Au Pair Care seems to make money on re-matches, and therefore, will allow any au pair to rematch. Total program fees are $8,965 for 12 months. Our previous au pair quit after completing less than three...
View full review
Review
#1458886 Review #1458886 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
Bad quality
Loss
$4867
Preferred solution
Full refund
1.0
Details
If you are considering this. Save your family and kids the trauma. It is not only a waste of money but you never know what you are inviting into your home. We had child abuse that was termed as cultural differences. Don't waste your time and the money. It is an...
View full review
1 comment
VexedCaimanLizard815
#1727471

I wish I had looked closer. We have had 3 years of great au pairs and took a rematch this time.

She knew what to say to the adults but was abusing my children at the same time (calling disgusting, hitting on the head, shoving noses in corners, putting in dark room alone) None of these punishments were in the family handbook. My children were too young to know that this was abuse and were afraid to speak up. We decided to just end early as her last day was in 3 weeks. AuPair Care decided to allow this au pair to extend.

I am shocked the company would allow this liability with a 3rd family.

I am sure the new family doesn't know what happened and was told it was a cultural difference in discipline. I would have thought an au pair admitting to hitting children (all under 8 years) would have been immediate expulsion, but I was proven wrong.

Review
#1452096 Review #1452096 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
Poor customer service
1.0
Details
Please be very diligent in vetting Au Pairs especially ones in the rematch pool. Be very worry of believing Au Pair Care Local Area Director if you decide to end an aupair's assignment and not rematch. Our aupair (21 years old, from Colombia, Advanced Swimmer, Cared...
View full review
Review
#1435679 Review #1435679 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
Carelessness about Child safety. Abuse of property
My husband brought over an AuPair from Brazil with this service. She has told my children she is their 2nd mommy and he has allowed it. The worst part is that he is now in a relationship with her. She stays overnights alone with my children, which is clearly stated is...
View full review
Review
#1350633 Review #1350633 is a subjective opinion of poster.
Reason of review
Poor customer service
1.9
Details
Catherine Montini was the worst area director around. She would ask my friend if the aupairs that were on rematch could stay at her house when it’s her responsibility to provide them room and board while on rematch. Which the host family paid about $40 a day for. Also...
View full review
Review
#1267415 Review #1267415 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
Poor customer service
5.0
Details
I’ve hosted au pairs through AuPairCare for 3 years and came across this site and felt I needed to set the record straight. My experience has been the total opposite from these other reviews and the program has been everything I was hoping for and so much more! At the...
View full review
Review
#1047431 Review #1047431 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
Bad quality

Contact AuPairCare Customer Service

Mailing Address:
600 California Street, 10th Floor
San Francisco, California 94108
USA
Phone:
(800) 428-7247
All AuPairCare Contacts

Compare AuPairCare to

Cultural Care Au Pair
Cultural Care Au Pair
81 reviews
1.4
Compare
1.9
Details
AuPairCare and their staff have discriminated against me. Sadly I see I am not the only one. I was kicked out of my host family's house BY AN AUPAIRCARE STAFF MEMBER and told to find my own accommodation. Then, aupaircare LIED on my profile in order to ensure that I do...
View full review
5 comments
Anonymous
#1333820

Hey,

I'm a reporter who has written about the au pair program and abuse in it. I'd love to hear y our story if you want to email me at Zackkopplin@gmail.com.

http://www.politico.com/magazine/story/2017/03/au-pair-program-abuse-state-department-214956

View more comments
Review
#996370 Review #996370 is a subjective opinion of poster.
Service
Aupaircare Child Care Program
Reason of review
All of the above